Why High-Volume QA Is Critical in 9-1-1
What Low-Volume QA Misses and How High-Volume QA Uncovers Risks That Impact Lives
• Spot the hidden risks in traditional QA sampling
• Understand why 5% reviews aren’t statistically valid
• See how 100% call review improves accuracy, performance, and response times
• Get real-world benchmarks, results, and testimonials from ECC leaders
Learn How We Unlock 100% Insight
To Empower 100% Performance.
For years, 9-1-1 centers have relied on small call samples - reviewing just 1–5% of calls due to time and staffing constraints. But with the rise of AI-assisted tools, ECCs can now review up to 100% of eligible calls - delivering a fuller, fairer view of performance and unlocking real operational improvements.
What’s Inside the Whitepaper
Rethink QA with High-Volume, AI-Powered Insights
Traditional QA misses too much. This whitepaper reveals how leading ECCs are scaling smarter, more effective QA without extra headcount. You’ll learn:
-
Why small samples miss big problems
-
How high-volume QA boosts coaching and retention
-
Lessons from other high-stakes industries
-
A path to proactive, scalable QA
